Services Offered
Distance Learning Initiatives and Improvement
We can help in selecting the learning content management system, translating the curriculum for online delivery, training faculty, and preparing content.
Accreditation Application, Self-studies, Site Visit Planning
Accreditation is a high-stakes factor in program success and credibility. We have extensive experience in all aspects from interpreting the criteria to conducting site visits.
Curriculum, Program Planning, and Development
Program curriculum needs to satisfy the learners, administrators, accrediting bodies, and employers. Planning and developing the curriculum to meet all these needs is critically important.
Needs Assessment
Just as every patient is unique, there is no single troubleshooting approach or solution that is universally appropriate for every veterinary hospital. Sentient will help you determine the management needs in the practice and the customized mix of services most appropriate to your interests.
Employee Manual
Veterinary hospitals should have employee manuals so that each and every employee is delivered the same information about your staffing policies. These include the hospital's employment practices, information on wages, hospital policies, employee benefits, and issues surrounding termination or resignation.
OSHA Manual/Assessment/Training
A hospitals compliance with OSHA standards is essential for the safety of staff members, clients, and pets, and it is essential for liability protection. OSHA rules are not hard to understand, but they are time consuming to implement. Our firm will assist you in this implementation.
Employee satisfaction assessment and strategies for improvement
Employee productivity and turnover are directly related to job satisfaction. Using well-researched instruments to measure employee satisfaction, Sentient will learn how your hospital’s employees feel about subjects like their pay, supervisors, opportunities for promotion, the type of work they do, their colleagues, and their jobs in general. Results will be compared to averages in small animal veterinary hospitals, and recommendations will be made on how to improve your employees’ job satisfaction.
Analysis of profit and loss statements and balance sheets
Are your revenues and expenses within the ranges that best assure ongoing profits? Will your practice financials support a reasonable exit strategy? Are there particular areas where you could gain a marked improvement in efficiency? An analysis of your profit and loss statements and balance sheets can help to illuminate areas ripe for improvement.
Standard Operating Procedures
For a training program to be successful, a set of standard operating procedures can be helpful. Our firm will help your practice write these.
Strategic planning for increased efficiencies
Sentient will help you develop a strategic plan for the next year as well as five years out. The plans will include specifics regarding pricing, marketing, and implementation, analysis and assessment of new medical services. The planning will also address expense areas such as rent, employee pay, medical supplies expenses, and employee benefits.
Implementation of employee training
Our firm will develop plans for the most comprehensive employee training and assessment at your veterinary hospital. The plans will be position-specific.
Implementing employee development strategies
Well over 50% of all employees are seeking a new position elsewhere. Turnover in veterinary medicine reflects this. Each employee turnover costs between $10,000-50,000, not including the demoralizing effects on the rest of the staff when someone leaves and their position is vacant. Sentient will develop lifelong education plans, promotion pathways, and pay scales that are consistently applied and legally defensible.
Leadership assessment and training
What mix of styles do you use to lead, and is it effective in your practice? Using well-researched instruments, Sentient will analyze the leadership styles of the owners and/or managers. The styles will be compared to the averages and ideals for small animal veterinary hospitals. The current leaders can be trained in the leadership practices that are most ideal in the veterinary environment.
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